Implementing New Technology BUT Maintaining the Human Side

I was talking to one of my friends who works as a volunteer in a hospital in the city. He shared with me his concern about time lost at work.
He works in the surgical waiting room where he welcomes family and friends of people having outpatient surgery. Before each shift, he goes into the nurses' station to check the daily operations on the whiteboard and collects his paper files which also give him the schedule of the surgeries for that day (doctor's name, patient's name, type of surgery, time and length of surgery and whether it's an overnight one or not).
Back at his computer-less desk, in the surgical waiting room, he waits for family and friends to come in, he greets them with a smile and a "good morning". He makes them feel at ease in this stressful and emotional moment and offers them something to drink. He answers their questions and tries his best to attenuate their worries. Some parents wait for their 2 day old baby to wake up from surgery.
When changes occur in the schedule, my friend has no way of receiving that information directly unless he goes back to the nurses' station and checks the whiteboard. Some surgeries last longer than expected and for various reasons. Some days are pretty hectic with constant back and forth from surgical waiting room to the nurses' station. He basically never gets updated on the changes unless he physically goes to the nurses' station or the recovery room.
My first reaction was to say that their system is pretty rudimentary. It's not very practical and definitely not very reliable. It's not malleable and doesn't allow for quick exchange and communication of information. It would first of all be more efficient to have a computer at his desk. This computer would be connected to another computer in the nurses' station. The daily surgery schedule can be accessed via the computer and any type of information can be directly changed in the system. This would also allow to reduce the risk of miscommunication and the loss of time. My friend could spend less time wondering if the schedule changed and focus more on the family and friends and making sure they feel comfortable and reassured. It would be a great way to combine New Technology and Human Service.